Order Concerns & Return Policy

Privacy Policy

  • Have an Issue With Your Order?

    We understand that problems can arise, and we want you to be satisfied with your purchase. If you've received a damaged, defective, or incorrect item, please reach out to us and we'll do our best to make it right.

    Contact us within 14 days of receiving your order.

    We'll review your situation and work with you on a resolution on a case-by-case basis.

    How to Contact Us

    Submit your inquiry through our contact form: https://jolinote.com/contact

    Please include the following in your message:

    • Your order number

    • A description of the issue

    • Photos of the item (if damaged or defective)

    We aim to respond to all inquiries within 3 - 5 business days.

  • Last Updated: March 20, 2025

    No Returns

    All sales at Jolinote are final. We do not accept returns or exchanges on any physical goods. However, we understand that problems can arise, and we want you to be satisfied with your purchase.

    Have an Issue With Your Order?

    If you've received a damaged, defective, or incorrect item, please reach out to us and we'll do our best to make it right.

    Contact us within 14 days of receiving your order.

    We'll review your situation and work with you on a resolution on a case-by-case basis.

    How to Contact Us

    Submit your inquiry through our contact form: https://jolinote.com/contact

    Please include the following in your message:

    • Your order number

    • A description of the issue

    • Photos of the item (if damaged or defective)

    We aim to respond to all inquiries within 3 - 5 business days.

Last Updated: March 20, 2025

Overview

This Privacy Policy describes how Jolinote ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our site, you agree to the practices described in this policy.

Information We Collect

Information You Provide

‍ ‍Email address — collected when you sign up for our newsletter, submit a contact form, or place an order. Purchase and billing information — collected when you complete a transaction, including your name, shipping address, and payment details.

Information Collected Automatically

We use Squarespace Analytics to understand how visitors interact with our website. This may include your IP address, browser type, pages visited, and time spent on the site. This data is aggregated and used only to improve our website and services. Squarespace Analytics does not use third-party advertising cookies, and we do not use Google Analytics, Meta Pixel, or similar advertising trackers.

How We Use Your Information

We use the information we collect to: Process and fulfill your orders Communicate with you about your purchase or inquiry Send newsletters and marketing emails (only if you've opted in) Improve our website through analytics

How We Share Your Information

We do not sell your personal information. We work with the following trusted third-party services, each of which has their own privacy policy: Squarespace — our website host, email marketing platform, and online payment processor. Squarespace processes order and payment data on our behalf. squarespace.com/privacySquare — used for in-person transactions. Square collects and processes payment information for purchases made in person. squareup.com/legal/privacy-no-signedin-visitors We do not share your information with any other third parties.

International Customers

Jolinote ships internationally. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By placing an order, you consent to this transfer.

Email Communications

If you sign up for our mailing list or opt in at checkout, you may receive occasional newsletters or promotional emails from us via Squarespace Email Campaigns. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email we send.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and support our business operations. If you would like your data removed, please contact us.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal data. To make a request, please contact us through our contact form: https://jolinote.com/contact

Cookies

Our website is hosted on Squarespace, which may place functional cookies on your device to ensure the site operates correctly. We do not use advertising or tracking cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please reach out via our contact form: https://jolinote.com/contact