Frequently Asked Questions
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All Jolinote products are designed by Kayla (me!), a journal-loving girl just like you. Most products are hand made and we do have fulfillment partners to help with big orders.
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Yes! We do our best in our product photography to capture the real-life vibrancy of our colors. What you see is what you get!
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Yes! Email kayla@jolinote.com or submit via our contact form and let us know what you had in mind. We’re happy to create a custom piece just for you!
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Jolinote is run by a humble team of 1! I do my best to ship products out as soon as possible, but please allow 1-3 business days for your order to be fulfilled. You can learn more about our shipping times on jolinote.com/shipping-and-returns
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🎖️The Worth-Every-Penny Promise🎖️
If you don't feel like you got your money's worth in quality, quantity, or creative possibilities, contact us within 30 days. You can return it to us for a full refund - no questions asked.
You can learn more about our shipping times on jolinote.com/shipping-and-returns
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We do our best to double check orders and ensure packaging is protective of your journaling goodies, but accidents do still happen. If you have an issue with your order please contact Kayla@jolinote.com and we will be happy to sort it out for you.
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We at Jolinote cannot control what happens at the post office, but we do our best to make it right anyways. If you have an issue with your order please contact Kayla@jolinote.com and we will be happy to send another or sort out the issue for you.